Contact Us

SHILOH FARMS
191 Commerce Drive
New Holland, PA 17557

CUSTOMER SERVICE
800-362-6832 x103
info@shilohfarms.com

HOURS:
Monday-Friday: 8:00am-4:30pm EST
Saturday & Sunday: Closed

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Do you have questions or comments?  Please complete our Customer Feedback Form, or select one of the options below.  If calling or emailing SHILOH FARMS, please be sure to provide your name, your contact information including phone number, and your order number if applicable.

For Product Related Questions:
Email info@shilohfarms.com or call 800-362-6832 x103 and we will respond as soon as possible.

For Online Shopping Questions:
Please reference our Online Shopping Policies.  If you still have questions, email info@shilohfarms.com or call 800-362-6832 x103 and we will respond as soon as possible.

For Returns/Refund Requests:
Once shipped, all SHILOH FARMS Online sales are considered final; refunds and replacements are only processed in very specific circumstances.  If you would like to request a refund or replacement, please first reference our Online Shopping Policies to review these approved instances.  If you still feel that you are eligible for a refund or replacement, contact SHILOH FARMS Customer Service by email (info@shilohfarms.com) or by phone (800-362-6832 x103) within 30 days of receiving the product.  For more efficient service, please be sure to provide your order number, your contact information, and the reason for your request.  

PLEASE NOTE:  Returns are only accepted with authorization from SHILOH FARMS Customer Service.  Any items returned without pre-approval will not be refunded or replaced.  If you purchase Shiloh Farms or Pure Living products through a third-party retailer, any issues related to refunds, returns, or exchanges must be handled through that retailer. We recommend contacting the third-party retailer directly for assistance with your purchase.

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We value your feedback! Please take our Customer Feedback Survey.

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Are you a blogger, reviewer, or recipe developer interested in exploring partnership opportunities with Shiloh Farms? Please complete our Blogger Inquiry Form!